TRANSPORTATION GENERAL TERMS AND CONDITIONS

(Continued)


 

21. COMPLAINT PROCEDURES


 

1. Shippers are first encouraged to work with MIGC to resolve problems

on an informal basis prior to filing a formal complaint.


 

2. In the event of an unresolved problem, Shipper should submit a

complaint in writing to MIGC at the following address:


 

MIGC LLC

MIGC Services (insert current address as

set forth on MIGC's Internet Web Site at www.migc.com)


 

3. Pursuant to Section 250.16(b) of the Commission's Regulations,

MIGC shall respond to all complaints initially within 48 hours and

in writing within thirty (30) days of the date the complaint was logged.


 

4. If the complaint is not resolved to the Shipper's satisfaction,

the Shipper may request a formal review by the Chief Compliance Officer as

identified on MIGC's Internet Web Site at www.migc.com.


 

5. If Shipper has exhausted all options in Section 21.1-4 further

discussion may be pursued with the Vice President.


 


 

22. ELECTRONIC COMMUNICATION


 

MIGC shall maintain an EDI site at an Internet address www.migc.com,

shall be operational by June 1, 1997, and shall comply with Standards Board

standards 4.3.5, and 4.3.16. Shipper shall execute the Standards

Board Model EDI Trading Partner Agreement with MIGC in order to utilize

the site to nominate gas. Replacement or Prearranged Shippers shall execute

a separate Master Capacity Release Agreement with MIGC in order to utilize

the site to participate in Capacity Release. The Internet site will contain

all of the information previously displayed on MIGC's Electronic

Bulletin Board. Transactional data will be retained for at least 36 months

for audit purposes.